CareGiver remote support

Remote support for histology labs

The help you need, when you need it

Because we understand the critical nature of the work you do for patients, Roche is pleased to offer our innovative CareGiver remote support for histology labs. CareGiver remote support is an automated remote monitoring and diagnostics solution that enables continuous monitoring and remote service of Roche Tissue Diagnostics instruments. CareGiver remote support enables users to maximize instrument performance and prevent workday service interruptions.

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This is how peak efficiency looks

Decrease the average notification time of a failure event
Increase lab efficiency and technician productivity by addressing many issues before they become truly problematic
Reduce the average service time because Field Service Engineers arrive more prepared for on-site service thanks to remote troubleshooting and diagnostic capabilities — further minimizing disruption to customers
Reduce instrument downtime, leading to improved key performance indicators in customer labs

Product characteristics

Real-time remote monitoring
Remote troubleshooting and training
Over-the-shoulder help from the Roche Customer Support Center
System software upgrades over a secure internet connection
Proactive customer contact to maintain optimum hardware and software performance in the lab