- Decrease the average notification time of a failure event
- Increase lab efficiency and technician productivity by addressing many issues before they become truly problematic
- Reduce the average service time because Field Service Engineers arrive more prepared for on-site service thanks to remote troubleshooting and diagnostic capabilities — further minimizing disruption to customers
- Reduce instrument downtime, leading to improved key performance indicators in customer labs
Product characteristics
- Real-time remote monitoring
- Remote troubleshooting and training
- Over-the-shoulder help from the Roche Customer Support Center
- System software upgrades over a secure internet connection
- Proactive customer contact to maintain optimum hardware and software performance in the lab
