We approach working with our customers as a genuine partnership, with an equal investment from both parties in working toward a common goal. Because Roche Diagnostics supplies the infrastructure for diagnostics laboratories as well as managing transformation and ensuring that our customers make the most of their digital solutions, we are committed to long-lasting relationships that can grow and endure for decades.
These continuous relationships allow Roche to define key performance indicators (KPIs), set milestones and short-, medium-, long-term goals, monitor progress and interpret the results for our customers.
In these working relationships, Lean is an ongoing process that can be delivered as part of Roche’s long-term toolkit to help identify waste and increase efficiency, including help with staffing.
The digital consultancy services provided by Roche Healthcare Consulting are led by science, not hyperbole. Our consultants never overpromise. Our philosophy as a company is to be humble and dedicated, and to never attempt to sell anything that we cannot provide. That integrity contributes to building a trusting relationship between consultant and customer, where the customer can feel confident that their best interests are being taken care of.
We meet our customers on their journey where they are. To succeed at this, consultants in the digital healthcare era must be empathetic and open-minded, we must be innovative and brave, and we must help our customers to be brave too.8