In our endeavor to deliver excellent customer service, the RDHK Service team knows Why we are doing this and we are passionate about improving What we do and How we do it.
We care about the needs of our customers, and we are committed to deliver our technical support promptly and efficiently.
To achieve this, we dare to think out of the box. That is why we devoted ourselves to establishing the CS Studio.
The CS Studio provides a digital platform for sharing our technical expertise to every user in a lively manner, regardless of where you are and when you want to receive it.
Through this platform, we aim to introduce a brand new service experience to assist our customers efficiently, and also with higher flexibility. We believe that an improved customer experience helps to maintain a smooth operation in the laboratory everyday, which ultimately, benefits the patient.
The Journey of CS Studio
What should I provide to Roche service representative to report a problem?
Introducing the different components and accessories used with cobas® Liat system
Introducing how to install the analyzer and set up an user account
Introducing how to peform a sample run and key points to note for ensure valid results
Introducing how to review, filter and delete past sample results at Result menu and view sample report on a computer
Introducing how to peform quality control to add a new assay tube lot in order to use the new lot
Introducing how to sync lot for multiple Liat units and diagnostic backup for troubleshooting purpose
Introducing the maintenance features for cobas® Liat and steps on using cleaning tool kit