RDHK Service Team - CS Studio

Customer Studio Hero Picture
Roche Diagnostics CS Studio

In our endeavor to deliver excellent customer service, the RDHK Service team knows Why we are doing this and we are passionate about improving What we do and How we do it.

We care about the needs of our customers, and we are committed to deliver our technical support promptly and efficiently.

To achieve this, we dare to think out of the box. That is why we devoted ourselves to establishing the CS Studio.

The CS Studio provides a digital platform for sharing our technical expertise to every user in a lively manner, regardless of where you are and when you want to receive it.

Through this platform, we aim to introduce a brand new service experience to assist our customers efficiently, and also with higher flexibility. We believe that an improved customer experience helps to maintain a smooth operation in the laboratory everyday, which ultimately, benefits the patient.

CS Studio
cobas 8000 Commonly Asked Question Series

Introduction

The Journey of CS Studio

Episode 1

What should I provide to Roche service representative to report a problem?

CS-2020-Aug-100