KPIs are now well-accepted across healthcare as a toolkit for driving improvements and boosting performance.
A 2015 study into the use of KPIs across hospitals noted that “Healthcare managers are aware of the effect of using measures on monitoring and improving performance, yet they rarely use measurement as an essential part of their strategies and tactics. […] It is very essential to develop strategic key performance indicators that reflect the actual performance of healthcare organisations.”5
This uncertainty around the proper applications of KPIs and data analytics is also apparent in the findings from Managed Healthcare Executive’s 2018 ‘Data analytics challenges facing healthcare organizations’ survey, which found that:6
- 33% of respondents’ pressing IT problem is a difficulty in turning data into actionable information; and that
- 30% of respondents’ do not have enough members of staff with adequate expertise in data analytics.
Consultants can help hospitals and laboratories to implement and monitor KPIs as part of a wider, long-term improvement strategy. Importantly, rather than to try and impose an inflexible set of KPIs onto a customer, a good consultant will tailor KPIs to the individual needs of that laboratory and project. It also important to bear in mind that what might constitute a KPI to a laboratory manager may be very different to what might be a relevant KPI to a laboratory technician.
Consultants therefore must be adept at drilling into the granular detail of what matters most to different stakeholders within that organization and how they define success. The KPIs that arise out of these analyses must then correspond to these definitions and drive forward this balance of stakeholder ambitions.
For example, Roche Healthcare Consulting does not only engage with senior management when defining which KPIs will be applied to measuring transformation in an organization. Instead, consultants get the buy in from employees at every level, reating a project-specific KPI framework that ensures all members of an organization are aligned and equally invested in driving transformation.
Roche’s research also identified which KPIs its clients consider to be most relevant to their organizations.