CoaguChek Patient Services: HCP

Roche Diagnostics has sold its CoaguChek Patient Services (CPS) business to BioTel Heart, the leading remote medical technology company.  Effective June 23, 2020, the new service name is Remote INR by BioTel Heart. 

As we transition the business, please keep the following in mind:

• You will begin seeing the new service name, Remote INR by BioTel Heart on printed materials and digitally.

• BioTel Heart has assumed management of the CPS operation, including patient enrollment and training, distribution of self-testing supplies and INR result reporting.

• You may continue to use the same Physician Order Form (POF) you use to enroll patients today.

• Insurance coverage and access will not be impacted.

• Patients will continue to receive their test strips as usual.

• Patients will continue to test with their CoaguChek systems and report their test results as usual.

• You will continue using the same website and telephone number to access patient results.

The virtual patient training for new patients that was implemented in response to the COVID-19 pandemic will continue throughout the transition.