Online Support

Create a new support request quickly and monitor its status online, saving time & avoiding phone calls.

• Easy-to-use quick case submission
• Be able to create request outside business hours
• Enables smoother processes and quicker service efficacy
• Be alerted to up-to-date status reports
• Scan QR code on instrument to raise a ticket immediately

Soon to be available as mobile application.

Reach out to Roche to find out more about this eService, or to gain access to start using it.

User Assistance (UA)

Get easy access to interactive user documentation and guidance that assists you in your daily operating routines.

User Assistance allows interactive navigation for routine operation, maintenance, safety information, interactive help and troubleshooting and system configuration.

• Up-to-date interactive user documentation independent from the Roche analyzer system
• Browse support content online at your desk or on mobile device
• Videos and troubleshooting content offer additional guidance to perform tasks
• Search features allow you to find what you want, when you need it

Reach out to Roche to find out more about this eService, or to gain access to start using it.

eLabDoc (eLD)

Get the power of a simple search and download function for product related documents.

• Get instant access to relevant product information (e.g. safety data sheets, instructions for use, method sheets) at any time
• Be able to set favourites to get the information you need even quicker
• Subscribe to latest notifications of your documents

Reach out to Roche to find out more about this eService, or to gain access to start using it.

cobas Development Channels (CDC)

Enables Roche customers to create custom tests for Roche analytical systems (e.g Home-brew, third-party reagents).

• Achieve Centralized eBarcode Management
• Features one-stop solution for coagulation and clinical chemistry analyzers No installation required

Reach out to Roche to find out more about this eService, or to gain access to start using it.