Roche Digital Service Experience transforms the way we meet your digital service needs
Simplify your everyday tasks
Your personal Roche Digital Workspace. Your gateway to future digital services
eLibrary Self Service (eLSS)
Software update solution for customers without connectivity to the Roche Remote Service Network.
- Download eLibrary on demand
- Manages instruction for use documents and instrument settings (electronic barcodes)
Reach out to Roche to find out more about this eService, or to gain access to start using it.
cobas Development Channels (CDC)
Enables Roche customers to create custom tests for Roche analytical systems (e.g Home-brew, third-party reagents).
- Achieve Centralized eBarcode Management
- Features one-stop solution for coagulation and clinical chemistry analyzers No installation required
Reach out to Roche to find out more about this eService, or to gain access to start using it.
Roche Diagnostics Academy (RDA)
Tailored high-quality personalized trainings with flexible learning solutions to meet the preferences of individual team members RDA focuses on 3 key areas:
- Training Content
- Learning Management Systems
- Consulting Services
- Achieve safe, efficient, effective operations for the lab, the operators, the patients
- Manage fast and effective “Go Live” for new products and services
- Improve the overall knowledge, skill and motivation of your team
- Learning platform for your team to gain confidence and knowledge in operating Roche Instrument
For the availability of eLearning training materials, please contact Roche to find out more about this eService.
User Assistance (UA)
Get easy access to interactive user documentation and guidance that assists you in your daily operating routines.
User Assistance allows interactive navigation for routine operation, maintenance, safety information, interactive help and troubleshooting and system configuration.
- Up-to-date interactive user documentation independent from the Roche analyzer system
- Browse support content online at your desk or on mobile device
- Videos and troubleshooting content offer additional guidance to perform tasks
- Search features allow you to find what you want, when you need it
Reach out to Roche to find out more about this eService, or to gain access to start using it.
eLabDoc (eLD)
Get the power of a simple search and download function for product related documents.
- Get instant access to relevant product information (e.g. safety data sheets, instructions for use, method sheets) at any time
- Be able to set favourites to get the information you need even quicker
- Subscribe to latest notifications of your documents
Reach out to Roche to find out more about this eService, or to gain access to start using it.
Online Support
Create a new support request quickly and monitor its status online, saving time & avoiding phone calls.
- Easy-to-use quick case submission
- Be able to create request outside business hours
- Enables smoother processes and quicker service efficacy
- Be alerted to up-to-date status reports
- Scan QR code on instrument to raise a ticket immediately
Soon to be available as mobile application.
Reach out to Roche to find out more about this eService, or to gain access to start using it.