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Find the answers you need, when you need them with eLabDoc, your one-stop-shop for relevant and up-to-date product information from Roche.

This simple self-service tool gives you instant access to method sheets, data and instruction sheets, troubleshooting information and more, 24 hours a day. Search by document type or product name to find information easily. For quicker access, save previous searches, set preferences and add frequently used systems, assays and lots to your list of favorites. You can also stay up to date with email alerts about new document versions. eLabDoc lets you simplify everyday tasks to work more flexibly and efficiently.

Log, track and resolve support requests with full transparency using Online Support, your access to Roche’s next generation Customer Service.

Accessible via desktop and mobile devices, 24/7, this web-based portal lets you submit and monitor service requests, without picking up the phone or sending an email. With Online Support’s intuitive user interface, you can create a case in just a few clicks, simply scan the QR code on your instrument to get started. Record all maintenance activity and access request history in the Digital Logbook and use the dashboard overview to track the progress of all your requests, even if they weren’t submitted via the eService. To help minimize instrument downtime, Online Support provides troubleshooting guidelines with step-by-step images for a range of issues. Experience the convenience of simple, fast and flexible support.

Experience greater autonomy and efficiency with User Assistance, your all-in-one eService for guidance on routine tasks.

Accessible from desktop and mobile devices, this self-service tool gives you fast and flexible access to a wide range of user documentation. The smart search assist functionality makes it easy to find exactly what you need, from maintenance and safety info to troubleshooting guides, system configuration and more. Get step-by-step guidance on maintenance procedures with instructional videos and interactive user documentation that is personalized based on the configuration of your system. With the User Assistance eService, you’re able to work more efficiently and solve issues quickly to keep lab productivity high.

Get the right training for the right people at the right time with Roche Diagnostics Academy, your online portal for high-quality training.

This eService provides direct access to flexible learning solutions that can be tailored to meet the needs of individual team members. Choose from a range of instructor-led courses and self-paced e-learning with pre-configured content, customizable learning tools, and self-manageable administration. This highly personalized approach to training makes learning more efficient and effective, maximizing the impact of training investments. With Roche Diagnostics Academy you have the freedom to learn independently. This helps to minimize downtime and costs while improving operational efficiency and increasing staff competence and motivation.

Stay informed and in control of your Roche order with Track & Trace, your online eService for managing Roche deliveries.

This intuitive self-service tool lets you access up-to-the-minute information on the status of your orders, 24 hours a day wherever you are. With full transparency over order and delivery details, from the time it has been processed to the point of delivery by the courier service, Track & Trace lets you easily monitor the progress of your orders, without the need to call a customer service team. Experience total control and complete confidence with Track & Trace.

Access virtual instrument simulations with VDI, your online portal for training and support on user interfaces, new analyzers, software updates and more.

Available globally from any device, this extensive simulator portfolio gives you access to instrument operator software for a large variety of analyzers, in different software versions and languages. Leverage hands-on virtual operator training to educate staff on upcoming software versions more efficiently, saving you time and reducing costs. This innovative eService allows laboratories to minimize training on analyzers in operational mode, reduce off-site training and keep productivity at a maximum. Experience tomorrow’s laboratory training, today.

Set up 3rd party testing quickly and easily with the CDC File Creator, your online portal for generating custom analyzer configurations.

To run 3rd party applications and tests, such as lab developed tests (LDTs), laboratories need to apply specific configurations to their analyzers. The CDC File Creator makes this process smooth and painless by putting you in control. This innovative self-service tool lets you create configuration files yourself using the CDC File Creator service. It requires no local installation and utilizes a centralized data management system, for maximum usability and accessibility. Experience the convenience of a single configuration solution for supported coagulation, clinical chemistry and molecular analyzers.