Remote support for histology labs
Because we understand the critical nature of the work you do for patients, Roche is pleased to offer our innovative CareGiver remote support for histology labs. CareGiver remote support is an automated remote monitoring and diagnostics solution that enables continuous monitoring and remote service of Roche Tissue Diagnostics instruments. CareGiver remote support enables users to maximize instrument performance and prevent workday service interruptions.
With CareGiver remote support, if something goes down, customer support at Roche is on the line within 10 minutes helping us out, figuring out those problems, correcting them on the screen while we’re watching. Anything major is usually fixed within 24 hours because they already understand the problem and come fully prepared to fix it on site.
Nancy Snyder, HT, Histology Supervisor, Redlands Community Hospital, California