Remote support for histology labs
With CareGiver remote support, if something goes down, customer support at Roche is on the line within 10 minutes helping us out, figuring out those problems, correcting them on the screen while we’re watching. Anything major is usually fixed within 24 hours because they already understand the problem and come fully prepared to fix it on site.
Nancy Snyder, HT, Histology Supervisor, Redlands Community Hospital, California