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CareGiver Remote Support

Remote Support für Histologielabore

CareGiver Remote Support

Die Hilfe, die Sie brauchen, genau dann, wenn Sie sie brauchen

Da wir wissen, wie wichtig Ihre Arbeit für die Patienten ist, freuen wir uns, unseren innovativen CareGiver Remote Support für Histologielabore anbieten zu können. Der CareGiver Remote Support ist eine automatisierte Fernüberwachungs- und Diagnoselösung, die ein kontinuierliches Monitoring und die Fernwartung von Roche Tissue Diagnostics Instrumenten ermöglicht. Mit dem CareGiver Remote Support können Benutzer die Instrumentenleistung maximieren und Serviceunterbrechungen während des Arbeitstages vermeiden.

Remote Support für das Pathologielabor
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So sieht Spitzeneffizienz aus

  • Senken Sie die durchschnittliche Benachrichtigungszeit bei einem Fehlerereignis
  • Steigern Sie die Effizienz des Labors und die Produktivität, indem Sie viele Probleme angehen, bevor sie wirklich problematisch werden
  • Reduzieren Sie die durchschnittliche Servicezeit, da die Servicemitarbeitenden von Roche dank der Ferndiagnose- und -fehlerbehebungsfunktionen besser auf den Vor-Ort-Service vorbereitet sind und die Störungen für die Kunden weiter minimieren
  • Reduzieren Sie die Ausfallzeiten von Instrumenten, was zu verbesserten Key Performance Indicators in den Kundenlabors führt

Produkteigenschaften
 

  • Fernüberwachung in Echtzeit
  • Remote-Troubleshooting und -Schulung
  • Das Roche Customer Support Center kann Ihnen virtuell über die Schulter schauen und dadurch besser weiterhelfen
  • Systemsoftware-Upgrades über eine sichere Internetverbindung
  • Proaktiver Kundenkontakt zur Aufrechterhaltung der optimalen Hardware- und Softwareleistung im Labor
VENTANA CareGiver Remote Support - Prozess

Mit dem CareGiver-Remote Support ist der Kundenservice von Roche bei Störungen innerhalb von 10 Minuten zur Stelle, um uns zu helfen, die Probleme zu finden und sie auf dem Bildschirm zu beheben, während wir zusehen. Grössere Probleme werden in der Regel innerhalb von 24 Stunden behoben, da sie das Problem bereits kennen und perfekt darauf vorbereitet sind, es vor Ort zu beheben..

 

Nancy Snyder, HT, Histology Supervisor, Redlands Community Hospital, Kalifornien

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