Take advantage of your digital companion
A state of the art tablet solution to interact with your instruments and further boost efficiency and convenience using mobile applications.
cobas mobile solution is a state of the art tablet solution uses mobile applications such as cobas® mobicheck 2.4, cobas® screen share, cobas® maintenance planner, cobas® forecast, cobas® advise me, User Assistance, Roche DiaLog, Online Support, Roche Mobile Ordering and Roche Direct. And this is just the start – more applications will be continuously added via the cobas® app zone, which serves as a distribution channel for updates and new apps.
Stay informed, wherever you are
Direct interaction with your systems
Keep your systems always up and running
Flexible access to Roche customer service 24/7
cobas® mobicheck allows you to monitor up to 8 instruments (cobas® 8000 modular analyzer series, cobas® pro integrated solutions and cobas® pure integrated solutions) at one glance from any location within the range of the available wireless facility network. It offers a direct link to cobas® screen share and keeps you in the loop wherever you are with:
This personal troubleshooter provides easy solutions with step by step instructions to correct instrument alarms and events. Consolidated for cobas® 8000 modular analyzer series, cobas® pro integrated solutions and cobas® pure integrated solutions.
The cobas app zone serves as a distribution channel for updates and new apps.
Order everything from reagents and calibrators to controls, and consumables with Roche Mobile Ordering, with full transparency on open orders and upcoming deliveries.
This digitized workspace is a portal with single sign-on of meaningful customer-facing digital services like: Support Center, Order Management, Training & Learning Center and much more.
Easy and quick way to escalate issues directly to their respective Roche Service organization. Scan QR code on the instrument to identify the instrument by its serial number and record all issues digitally in your Digital Logbook.
The User Assistance app is your digital operator manual in your pocket and provides videos and troubleshooting guides with an intuitive search function.
Augmented Reality solution
Enabling Roche’s customers, customer support agents and field service engineers to interact with each other remotely through a one directional video stream when dealing with an instrument issue in the lab.