Global healthcare systems are under stress. Rapid medical advancements and the expanding availability of data have lead to modern laboratories being squeezed for higher, more accurate, outputs with restricted budgets. All of this demands new ways of driving efficiency to secure future sustainability.
Roche 360° Service Solutions offers complete end-to-end service assistance through your laboratory's entire lifecycle from the planning stages through to implementation, maintenance and continuous improvement. By using local teams, empowered by global knowledge and a suite of innovative field and digital applications, Roche 360° Service Solutions will empower your team's clinical decision making, enabling better patient care and unlocking your true potential.
Roche 360° Service Solutions is the strategic partner you need to make your laboratory more proactive, efficient, and profitable. We're there to help empower your clinical decision making, enabling better patient care and ensuring you are capable of meeting demand and maintaining reputation.
With a long and successful history in the healthcare industry, Roche has built numerous strong partnerships, backed by years of high-quality Roche customer service. Roche placed first on the customer loyalty index in a customer satisfaction survey across all high-performance brands in the IVD sector.
A recent double-blind questionnaire, indicated significant customer satisfaction amongst current Roche customers compared to competitors* (85 points to 79).
*Source: Homburg & Partner. Service Satisfaction Market Survey 2020. Countries included:
USA, Germany, China, Brazil, UL. Average score of vendors included.
With Roche 360° Service Solutions, running your laboratory efficiently becomes less of a logistical challenge and more of an opportunity to streamline operations and improve performance.
We provide you with the robust service solutions and personalized laboratory support you need to optimize existing workflows and infrastructure, helping you ready your laboratory today for the rigorous demands of tomorrow.
Contact a Roche service representative to transform your day-to-day operations and unlock your true potential.
