CareGiver remote support

Remote support for histology labs

Innovative Automated Remote Support Solution for Anatomic Pathology Labs

Because we understand the critical nature of the work you do for patients, Roche offers CareGiver remote support — an innovative automated support solution for anatomic pathology labs. Through secure Internet connection, the CareGiver system provides continuous monitoring and remote service of VENTANA instruments, helping maximize performance to keep your lab running smoothly.

This is how peak efficiency looks

Decrease the average notification time of a failure event
Increase lab efficiency and technician productivity by addressing many issues before they become truly problematic
Reduce the average service time because Field Service Engineers arrive more prepared for on-site service thanks to remote troubleshooting and diagnostic capabilities — further minimizing disruption to customers
Reduce instrument downtime, leading to improved key performance indicators in customer labs

Product characteristics

Real-time remote monitoring
Remote troubleshooting and training
Over-the-shoulder help from the Roche Customer Support Center
System software upgrades over a secure internet connection
Proactive customer contact to maintain optimum hardware and software performance in the lab

VENTANA CareGiver Remote Support - process

To connect your Roche Tissue Diagnostics systems to CareGiver remote support, please contact your local sales or support representative or local customer support center.

Get Connected