Contact us

Service or Support


Request technical support, troubleshoot, order new stock, and more through navify® Portal

Complaint reporting


To report a complaint or adverse event, please contact the Roche Local Safety Unit for your country.



Every day, our work impacts the lives of millions of patients all around the world. Visit the FAQs page. 

Submit an enquiry

Roche Diagnostics is committed to working with partners to deliver the next generation of innovative solutions to empower NHS healthcare providers and transform the lives of patients.  If you have a solution that you would like to share with us, please complete the Roche Diagnostics solution submission form.


For any other enquiries, please use the form below.

Form Successfully Submitted!
Thank you for your submission!

Please note:

This page is provided as a contact service and does not replace the advice of a physician. Roche cannot respond to questions about general medical information or questions regarding your personal medical condition. Medications and diagnostics products cannot be directly ordered through this website. We do not respond to form letters or e-mail campaigns. Please refer to the Website Terms and Conditions for further details.

Roche Diagnostics Limited

Registered Address

Charles Avenue

Burgess Hill

West Sussex

United Kingdom

RH15 9RY


Switchboard: +44 (0)1444 256000

Customer Services: Get support on navify® Portal or call +44 (0)808 100 9998 (UK) or 1800 509 586 (Ireland)

Technical Services Support: Get support on navify® Portal or call +44 (0)808 100 1920 (UK) or 1800 409 564 (Ireland)

CoaguChek Careline: +44 (0)808 100 7666 (UK) or  1800 992 686 (Ireland)