navify® Portal

Fast access to a range of helpful and time-saving eServices

Our self-service navify® Portal provides fast access to a wide range of helpful and time-saving eServices designed to help reduce costs, minimise downtime and increase efficiency. The eServices cover a range of areas, such as technical support, stock management and training. The navify® Portal is accessible on a desktop or mobile device, through a secure personal login.

 

 

 

The navify® Portal is great because it lets me do things myself. I can see exactly what is going on.

 

Paul Smith, Automation Tutor

 Morriston Hospital

Each of our eServices are designed alongside our customers, and continue to evolve over time based on feedback provided. Our eServices include:

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Roche Diagnostics Academy (RDA)

Fit in training around your busy schedule. Get high quality training on Roche systems, products and services with a range of formats, locations and self-paced options to suit your needs. 

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User Assistance

Need help operating our instruments? Get access to a range of helpful guides and videos on the routine operation and troubleshooting of Roche instruments.

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eLabDoc

Whether it’s the latest operating manual, certificate of analysis, safety data sheet or another piece of technical documentation, search, filter and download what you need, when you need it.

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Online Support

Record issues on your digital logbook, access troubleshooting resources and raise cases for Technical Service support.

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Online Ordering

Order Roche and third party reagents and other consumables online with ease. You can create standing orders for automatic delivery to ensure products arrive when you need them.

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Track and Trace

See at a glance what’s arriving and when, with the option to view and download electronic invoices and delivery notes at your convenience.

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Product and Safety Care

Search, filter and manage your notices in one location. Need to acknowledge a notice? You can see at a glance which notifications require action and respond in just a few clicks.

Coming Soon...

Optimall Inventory

Inventory manage and purchase all the Roche and third party reagents and consumables included within your Roche Managed Service contract, to ensure stock is in the right place at the right time.

Financial Management

View and analyse your financial data from Roche, with easy access at a time that suits you.

The benefits you get far outweigh that time you’ll spend learning. I don’t think we would have had the success we’ve had this year if there wasn’t a benefit.

 

James Murphy, Immunoassay Automation Section Manager

Swansea Bay University Health Board

To find out more about the navify® Portal, please contact your Roche representative or email [email protected].

Click here to find out more about our other Service Solutions.

The navify® Portal

Join the thousands of users, who are getting time back to focus on what really matters.