Roche Technical Services

Experienced teams and advanced digital tools to support you every step of the way

Our Technical Services are so much more than an emergency repair service. We support you at every stage, from planning and design through to continuous improvement, to enable you to provide the best possible service for your patients.

Supporting you at every stage

With more than 300 highly-trained technical specialists across the UK and Ireland, innovative digital tools and unique access to global best practice and support, we are well-equipped and dedicated to keeping your laboratory running smoothly.

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"The Roche installation team were brilliant, doing exactly what they said they were going to do. They made lots of very sensible decisions very quickly. Delivery, installation and go live have always been on time. The Roche team have been great."

Mark Hayllar, Pathology Service Manager,

East Sussex Healthcare NHS Trust

 

"The training supplied during the first year of our managed service contract has been invaluable to our service. It has allowed key staff to be trained to a high standard in all aspects of our Roche equipment and has enabled the knowledge gained to be cascaded to others within our team. Our staff have grown both in knowledge and experience as a result of the training and support Roche have provided."

Louise Brown, Lead Biomedical Scientist - Biochemistry

NHS Lanarkshire

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Here when you need us most

We understand that issues can arise at any hour, which is why we have experts on hand 24/7 to enable your laboratory to work around the clock. This covers both instruments and digital solutions provided by Roche and our third party partners.

You can request support from our Technical Services team at any time using the navify® Portal Online Support eService or our direct-to-expert telephone support.

 

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Advanced digital tools to support our experts

Our remote connectivity allows us to proactively monitor your Roche instruments from afar. This means we are notified of any concerns and can respond before they become problematic.

If an issue does occur, our intelligent digital tools allow us to understand the problem and walk you through guided troubleshooting. If an engineer is still required onsite, they arrive more prepared which means they can resolve the issue faster and you benefit from increased uptime in the laboratory.

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Technical support is included within our Roche Managed Service

If you have a Roche Managed Service, our technical services cover both the Roche and third party instruments included within your contract, ensuring a reliable and responsive service. This includes both preventative maintenance and repair servicing.

Click here to find out more about our Roche Managed Service.

To find out more about our Technical Services, please contact your Roche representative or [email protected].

Click here to find out more about our other Service Solutions.