CareGiver remote support

Remote support for histology labs

CareGiver remote support
To connect your Roche Tissue Diagnostics systems to CareGiver remote support, please contact your local sales or support representative or local customer support center.
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This is how peak efficiency looks
  • Decrease the average notification time of a failure event
  • Increase lab efficiency and technician productivity by addressing many issues before they become truly problematic
  • Reduce the average service time because Field Service Engineers arrive more prepared for on-site service thanks to remote troubleshooting and diagnostic capabilities — further minimizing disruption to customers
  • Reduce instrument downtime, leading to improved key performance indicators in customer labs

Product characteristics
 

  • Real-time remote monitoring
  • Remote troubleshooting and training
  • Over-the-shoulder help from the Roche Customer Support Center
  • System software upgrades over a secure internet connection
  • Proactive customer contact to maintain optimum hardware and software performance in the lab
VENTANA CareGiver Remote Support - process

With CareGiver remote support, if something goes down, customer support at Roche is on the line within 10 minutes helping us out, figuring out those problems, correcting them on the screen while we’re watching. Anything major is usually fixed within 24 hours because they already understand the problem and come fully prepared to fix it on site.

 

Nancy Snyder, HT, Histology Supervisor, Redlands Community Hospital, California

References 
*Microalbuminuria is defined as 20-200 mg/L albumin in urine 1

1. National Kidney Foundation: Kidney disease outcomes quality initiative clinical practice guidelines for chronic kidney disease: evaluation, classification and stratification. Am J Kid Dis 2007; 49 Suppl 2: S14-S18.

Systems supported

BenchMark ULTRA PLUS system

BenchMark ULTRA PLUS system

The BenchMark ULTRA PLUS system uses an unprecedented, fully automated workflow for immunohistochemistry (IHC) and in-situ hybridization (ISH) slide staining to decrease touchpoints.

BenchMark ULTRA system

BenchMark ULTRA system

This fully automated instrument offers 30 independent slide drawers and single-piece workflow—supporting the largest menu of ready-to-use assays.

VENTANA HE 600 system

VENTANA HE 600 system

The only automated H&E stainer that offers individual slide staining, providing the lab with enhanced quality, workflow, and safety.

BenchMark Special Stains system

BenchMark Special Stains system

Providing comprehensive information about morphology and structure of tissue, substance accumulation, and presence of microorganisms, the BenchMark Special Stains system reaches beyond H&E and immunohistochemistry (IHC) to enhance confidence for a more informed diagnosis.

VENTANA DP 600 slide scanner*

VENTANA DP 600 slide scanner*

The VENTANA DP 600 slide scanner* is a high capacity brightfield slide scanner that produces excellent image quality while providing ease-of-use and workflow flexibility to suit a variety of mid-to-high volume use cases.

VENTANA DP 200 slide scanner*

VENTANA DP 200 slide scanner*

The Ventana DP 200 slide scanner* leverages the latest image acquisition technology to provide laboratories with an intuitive, reliable, high-speed solution for capturing high-quality digital slide images.

DISCOVERY ULTRA

DISCOVERY ULTRA*

Push the boundaries of medical research with an instrument that allows true continuous random access and highly flexible staining procedures.

*For Research Use Only.  Not for use in diagnostic procedures

VANTAGE workflow solution

VANTAGE workflow solution

VANTAGE workflow solution automates, streamlines, and integrates lab work and information flow to provide maximum productivity and patient safety.

Roche uPath enterprise software
navify Digital Pathology*

navify Digital Pathology* provides pathologists, histologists, and administrators a universal platform to manage cases, view, organize, retrieve, and integrate digital tissue slide images.

uPath Automated Image Analysis Algorithms*

uPath Automated Image Analysis Algorithms*

Intelligent and insightful digital pathology image analysis algorithms that assist pathologists to confidently, accurately, and objectively assess whole-tissue slide images.

*For Research Use Only.  Not for use in diagnostic procedures.

Overview

Ordering Information

Technical Documents

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