Roche 360° Service Solutions

The support you need for the service you demand

Global healthcare systems are under stress. Rapid medical advancements and the expanding availability of data have lead to modern laboratories being squeezed for higher, more accurate, outputs with restricted budgets. All of this demands new ways of driving efficiency to secure future sustainability.

Introducing Roche 360° Service Solutions

Roche 360 Service Solutions
Service Lifecycle
Roche 360° Service Solutions

Roche 360° Service Solutions offers complete end-to-end service assistance through your laboratory's entire lifecycle from the planning stages through to implementation, maintenance and continuous improvement. By using local teams, empowered by global knowledge and a suite of innovative field and digital applications, Roche 360° Service Solutions will empower your team's clinical decision making, enabling better patient outcomes and unlocking your true potential.

Partnering for progress

Roche 360° Service Solutions is the strategic partner you need to make your laboratory more proactive, efficient, and profitable. We're there to help empower your clinical decision making, enabling better patient outcomes and ensuring you are capable of meeting demand and maintaining reputation.

Your success is our priority: The Roche Service Difference

With a long and successful history in the healthcare industry, Roche has built numerous strong partnerships, backed by years of high-quality Roche customer service. Roche placed first on the customer loyalty index in a customer satisfaction survey across all high-performance brands in the IVD sector.
A recent double-blind questionnaire, indicated significant customer satisfaction amongst current Roche customers compared to competitors* (85 points to 79).

*Source: Hamburg & Partner. Service Satisfaction Market Survey 2020. Countries included:
USA, Germany, China, Brazil, UL. Average score of vendors included.

Learn how Roche 360° Service Solutions can support your laboratory.