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Roche Integrated Solutions: Partnerships to power your lab

Each lab is a combination of people, technologies, software, and processes that combine to achieve a result. Most labs aren’t designed from scratch but evolve – which can create data silos and inefficiencies that can inhibit processes

Roche Integrated Solutions is our innovative approach to providing labs with a complete solution based on your existing and emerging needs. Our experts seek to understand your individual goals, challenges and needs, and will then develop and implement a tailored solution for you. 

The right tools, technologies, software, and systems in place – and the support wrapped around you – can power your lab to achieve more.

Roche Integrated Solutions is based on three core elements: 

patient bed

Personalisation

We listen to your challenges and meet your needs 

patient bed

Performance

 We ensure that our market-leading solutions operate as efficiently as they were designed to 

patient bed

Partnership

We work with you at every stage of the journey

These elements are not individual parts but interlinked elements of a comprehensive solution. We define them together through a process of communication, collaboration and challenges. The result is a modern and integrated laboratory where data is open and accessible, unlocking its value to generate insights.

Step #1: Personalisation

At Roche, we have global scale, insight and expertise, which enables us to develop new solutions for tomorrow’s challenges. Customers benefit from our UK-based team of over 300 experts who cover all aspects of design, planning, implementation and ongoing support.

Roche Integrated Solutions can provide a comprehensive range of services for labs, including:

  • Design and build

  • Implementation

  • IT and Applications support

  • Engineering

  • IT specialists

  • Customer team training

  • Account management & support

Whatever your lab's challenges, we’ll work with you to define a solution that enables you to achieve your potential.

 

Engineers looking at issue in machine and finding solution

Step #2: Performance

BenchMark ULTRA machine connected to IT system with screen display

For data to flow through your laboratory and organisation, you need an integrated solution that contains market-leading analytics, automation and comprehensive service solutions with IT at the core.

Roche Integrated Solutions provides you with the power to expand the efficiency, scope and quality of your services. We can help you achieve this through scalable, personalised digital solutions to produce the insights you need, freeing data from silos to unlock its true value. 

Integrated digital solutions provide access to information wherever you are and at whatever time. Whether you’re on a different floor, wing or postcode, Roche’s navify® portfolio of digital solutions provides cross-discipline data and insights from every stage of the sample journey- supporting full workflow integration and management.

The impact of IT can be further optimised with the addition of Roche Service Solutions. Roche’s navify® Portal is home to a range of eServices designed to provide additional support and to complement the wider portfolio of digital solutions. Together, they can provide the foundations to optimise day-to-day operations from any location.

Frankly, we wouldn't have the system without the Roche Consultancy team coming out, so any improvements we have realised, really, they have been an integral part of that process.

Michelle McGarrigal
Chemistry technical supervisor, PAML

Step #3: Partnership

A man showing his team ideas on his ipad

We build partnerships with every client, providing strategic support and expert guidance that ensures your solution continues to deliver against critical-to-quality goals. 

A core part of this is regular performance reviews, which provide a mechanism for both partners to identify optimisation opportunities for implementation. During meetings, we will assess laboratory performance and evaluate against agreed goals and success measures. Together, we will:

  • Assess ongoing performance improvements

  • Evaluate against critical-to-quality goals

  • Develop a value-based approach

  • Incorporate post-implementation benchmarking and audits

We all know that a pathology service never stands still. Because of that, an integrated solution also never stands still. As part of the service element of the Roche Integrated Solutions, our healthcare consultants – including operational effectiveness consultants and strategic consultants –  partner with you throughout the duration of the contract to ensure it continues to deliver value.

We’ve previously said that nobody understands your landscape and what you need to achieve better than you. While we have decades of experience in these operational and strategic areas, it’s our partnership with you that will ensure the solution meets your evolving needs. We listen, learn, reflect and act.

Our relationship with Roche has been of huge benefit to us – they understand our needs and our future goals and have been able to work with us to deliver what we need, when we need it.

Jamie Laughlin
Head of Operations, South West London Pathology, UK

Roche Integrated Solutions: We’re with you every step of the way

Healthcare, diagnostics and discovery processes continue to change, develop and evolve – and so should your lab. Roche Integrated Solutions is a way for you to create the foundations for your lab to grow and develop, using the data you create to its full potential.

Every solution is built around your lab, your challenges and your people. It’s a personalised and performance-driven partnership that can maximise your lab’s performance.

It all starts with a conversation

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