Roche Service Solutions

Adding value through service

At Roche Diagnostics, we understand the need to go beyond our products and see the bigger picture, creating a world where product and services come together. Roche Service Solutions refers to our service offering and encompasses our full service portfolio. Our total solution package means we can provide you with the personalised mix of products and services you need. Our digital services enable you to quickly connect with us and help make your life more manageable.
Roche DiaLog
Roche DiaLog - Everything you need in one place

Roche DiaLog - Everything you need in one place

Online Support

Online Support is a digital logbook where local issues can be recorded, with troubleshooting support and the option to also raise a case included. It enables you to log a support request online 24/7, without the need to call or email.



eLabDoc is an online repository where you can search for technical information about our systems, assays and products.


User Assistance

Need help operating our instruments? You can access helpful guides and instructional videos online, via the User Assistance eService.


Roche Diagnostics Academy (RDA) 

RDA provides online training support from Roche.


Optimall Inventory powered by Genesis 

Optimall Inventory is a cloud-based inventory management tool with an integrated purchase ordering system. It simplifies tasks and automates processes to help you maximise your time and resources.


DiaLog Orders

DiaLog Orders eService lets you order products without emailing or calling us.


Track and Trace

The Track and Trace tool in the Roche DiaLog portal enables you to monitor orders.
Techinical Services
Technical Services - Experts in excellence, dedicated to performance

Technical Services - Experts in excellence, dedicated to performance

Technical Services Summary
Optimall MLS
Optim<i>all</i> Managed Laboratory Service (MLS) - Your partner in managed service

Optimall Managed Laboratory Service (MLS) - Your partner in managed service

Why Us?

We are the world’s largest biotech company and the #1 global investor in healthcare research and development (R&D).*



We have delivered MLS contracts since 2001. We work with over 140 MLS sites in the UK and Ireland and partner with over 160 suppliers.



You will have access to an expert team including a dedicated Customer Account Manager, Project Managers and Specialist Consultants, who are experienced in pathology, point of care and understand your needs.


* Data on file (1)


Healthcare Consulting
Roche HealthCare Consulting - Meeting your organisation’s needs

Roche HealthCare Consulting - Meeting your organisation’s needs

Healthcare Consulting

Operational Effectiveness*

We aim to increase your operational effectiveness by focusing on the following key areas:
  • Optimising performance
  • Maximising resources
  • Enhancing value
  • Solution design
The latter (solution design) considers your floor plans, instrument configuration, laboratory benchmarking and layout.

*Data on file (2)


Organisational Sustainability

An agent for change that guides and provides direction by integrating information, insights, resources and people to help enable best healthcare outcomes.


Healthcare Transformation

Healthcare Transformation helps you adapt to changes in health policies and economics. We offer a range of services to help you innovate, utilise new reimbursement models, and improve patient outcomes and experiences.*  
Incremental changes often aren’t enough to keep up with expectations. Together we can transform challenges into opportunities, improving healthcare outcomes and patient experience through:
  • Disease management 
  • Redesigning care 
  • Implementing digital solutions 
  • Making care more personal and cost-efficient


*Data on file (2)

Your local representative can also provide you with further details on any of the solutions.