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Contact us by email

This page is provided as a contact service and does not replace the advice of a physician. Roche cannot respond to questions about general medical information or questions regarding your personal medical condition. 

Please do not use this form to report complaints or adverse events or to ask any questions regarding medical products. To report complaints or adverse events, see below. 

Medications and diagnostics products cannot be directly ordered through this website.

Please note that we do not respond to form letters or email campaigns.

To contact us by telephone, please use the contact phone numbers to the right.

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Complaint reporting

To report a complaint or adverse event, please contact the U.S. Roche Local Safety Unit:

Address:   Roche Diagnostics Corporation
9115 Hague Rd
Indianapolis, IN 46256
USA
Tel:   +1 317 521 2000
Fax:   +1 317 521 2090
Email:   indianapolis.lso@roche.com
Contact us by telephone
Customer service
Phone: 1.800.428.5076
Fax: 1.800.722.7222
General contacts
Phone:

1.800.428.5074 (Main Switchboard)

1.317.521.7737 (Media Inquiries)

Fax: 1.800.722.7222
Mail: Roche Diagnostics
9115 Hague Road
PO Box 50457
Indianapolis, IN 46250-0457
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Technical contacts
Phone:

1.800.428.2336 (Clinical Chemistry)

1.800.526.1247 (Molecular Diagnostics)

1.800.227.2155 (Tissue Diagnostics - Option 1 during business hours. Option 5 for after hours support)

1.800.526.2272 (IT Products)

1.800.526.2272 (Small Instruments - Blood Gas & Urinalysis)

1.800.800.5973 (Liat Instruments)

1.800.717.2865 (Inventory Solutions)

1.800.428.4674 (Point of Care)

1.800.440.3638 (POC Health Care Professionals)

Request for proposals (US only)
Fax: 1.317.521.6929
Mail: Roche Diagnostics
9115 Hague Road
PO Box 50457
Indianapolis, IN 46250-0457

Attn: Customer Contracting Center - RFx Team
Contact change form

We've created this hard copy mailing Contact Change Form to make it easy for you to help us keep your contact information accurate. This form is to add/update/remove contacts to receive hard copy mailings only of customer communications.

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