Contact us and support

COVID-19 Questions

  • If you have a question about the COVID-19 At-Home Test you obtained, please visit these frequently asked questions or call the U.S. support team at 866-987-6243 and select option 1.

  • For support regarding Roche COVID-19 products, please use this form.
Contact us with media inquiries

Please contact the individuals noted immediately below if you are a journalist or media member. If you are a Roche customer in need of support, please use the form or phone numbers on this page.

Michelle Johnson, Head of Enterprise External Communications
1.317.366.2726

Jen Dial, Senior Manager U.S. External Communications
1.463.867.0232

Contact us by email about Roche Diagnostics

This page is provided as a contact service and does not replace the advice of a physician. Roche cannot respond to questions about general medical information or questions regarding your personal medical condition. 

Please do not use this form to report complaints or adverse events or to ask any questions regarding medical products. To report complaints or adverse events, see below. 

Medications and diagnostics products cannot be directly ordered through this website.

Please note that we do not respond to form letters or email campaigns.

To contact us by telephone, please use the contact phone numbers to the right.

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Complaint reporting

To report a complaint or adverse event, please contact the U.S. Roche Local Safety Unit:

Address:   Roche Diagnostics Corporation
9115 Hague Rd
Indianapolis, IN 46256
USA
Tel:   +1 317 521 2000
Fax:   +1 317 521 2090
Email:   [email protected]
Contact us by telephone
Customer service
Phone: 1.800.428.5076
Fax: 1.800.722.7222
General contacts
Phone: 1.800.428.5074 (Main Switchboard)
Fax: 1.800.722.7222
Mail: Roche Diagnostics
9115 Hague Road
PO Box 50457
Indianapolis, IN 46250-0457
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Technical contacts
Phone:

1.866.987.6243 (COVID-19 General Information
Support hours 8-8 EST M-F)

1.800.428.2336 (Clinical Chemistry)

1.800.526.1247 (Molecular Diagnostics)

1.800.227.2155 (Tissue Diagnostics - Option 1)

1.800.526.2272 (IT Products)

1.800.526.2272 (Small Instruments - Blood Gas & Urinalysis)

1.800.800.5973 (Liat Instruments)

1.800.717.2865 (Inventory Solutions)

1.800.428.4674 (Point of Care)

1.800.440.3638 (POC Health Care Professionals)

Request for proposals (US only)
Fax: 1.317.521.6929
Mail: Roche Diagnostics
9115 Hague Road
PO Box 50457
Indianapolis, IN 46250-0457

Attn: Customer Contracting Center - RFx Team
Contact change form

We've created this hard copy mailing Contact Change Form to make it easy for you to help us keep your contact information accurate. This form is to add/update/remove contacts to receive hard copy mailings only of customer communications.

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