Contact us and support

COVID-19 questions

If you have a question about the COVID-19 At-Home Test you obtained, please visit these frequently asked questions or call the U.S. support team at 866-987-6243 and select option 1.
For support regarding Roche COVID-19 products, please use this form.

Contact us by email about Roche Diagnostics USA

Please use this form to contact only Roche Diagnostics in the United States. If you are in a non-U.S. country, use the Roche Diagnostics global contact us form.

This page is provided as a contact service and does not replace the advice of a physician. Roche cannot respond to questions about general medical information or questions regarding your personal medical condition.

Please do not use this form to report complaints or adverse events or to ask any questions regarding medical products. To report complaints or adverse events, see the information to the right.

Medications and diagnostics products cannot be directly ordered through this website.

Please note that we do not respond to form letters or email campaigns.

If your request is not time sensitive, please fill out the form below. For more immediate assistance, please use the contact phone numbers to the right.

Contact addresses and phone numbers

General contacts

Phone:	1.800.428.5074 (Main Switchboard)
Fax:	1.800.722.7222
Mail:	Roche Diagnostics 9115 Hague Road PO Box 50457 Indianapolis, IN 46250-0457
Subscriptions: Sign up to receive email

Technical contacts/complaint reporting
(U.S. only)

Phone:

1.866.987.6243 (COVID-19 General Information)

1.800.428.2336 (Clinical Chemistry)

1.800.526.1247 (Molecular Diagnostics)

1.800.227.2155 (Tissue Diagnostics - Option 1)

1.800.526.2272 (IT Products)

1.800.526.2272 (Small Instruments - Blood Gas & Urinalysis)

1.800.800.5973 (Liat Instruments)

1.800.717.2865 (Inventory Solutions)

1.800.428.4674 (CoaguChek, Urisys and Chemstrip Products)

1.800.440.3638 (Healthcare Professional Blood Glucose)

1.833.943.6627 (GenMark)

1.800.262.4911 (Sequencing/Life Sciences/KAPA Bio, RUO)

1.800.428.5433 option 2 (Cedex Products)

Order placement and inquiries

Phone:	1.800.428.5076
Fax:	1.800.722.7222

Request for proposals (U.S. only)

Fax:	1.317.521.6929
Mail:	Roche Diagnostics 9115 Hague Road PO Box 50457 Indianapolis, IN 46250-0457 Attn: Customer Contracting Center - RFx Team

Contact change form

We've created this hard copy mailing Contact Change Form to make it easy for you to help us keep your contact information accurate. This form is to add/update/remove contacts to receive hard copy mailings only of customer communications.

Download PDF Form

Download DOC Form

Complaint reporting (non-U.S. only)

Non-U.S. customers: To report a complaint or adverse event, please contact the Roche Local Safety Unit for your country.