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COVID-19 questions
  • If you have a question about the COVID-19 At-Home Test you obtained, please visit these frequently asked questions or call the U.S. support team at 866-987-6243 and select option 1.
  • For support regarding Roche COVID-19 products, please use this form.
Contact us by email about Roche Diagnostics USA

Please use this form to contact only Roche Diagnostics in the United States. If you are in a non-U.S. country, use the Roche Diagnostics global contact us form.

This page is provided as a contact service and does not replace the advice of a physician. Roche cannot respond to questions about general medical information or questions regarding your personal medical condition. 

Please do not use this form to report complaints or adverse events or to ask any questions regarding medical products. To report complaints or adverse events, see the information to the right. 

Medications and diagnostics products cannot be directly ordered through this website.

Please note that we do not respond to form letters or email campaigns.

If your request is not time sensitive, please fill out the form below. For more immediate assistance, please use the contact phone numbers to the right.

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Contact addresses and phone numbers

Contact addresses and phone numbers

Phone: 1.800.428.5074 (Main Switchboard)
Fax: 1.800.722.7222
Mail: Roche Diagnostics
9115 Hague Road
PO Box 50457
Indianapolis, IN 46250-0457
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1.866.987.6243 (COVID-19 General Information
Support hours 8-8 EST M-F)

1.800.428.2336 (Clinical Chemistry)

1.800.526.1247 (Molecular Diagnostics)

1.800.227.2155 (Tissue Diagnostics - Option 1)

1.800.526.2272 (IT Products)

1.800.526.2272 (Small Instruments - Blood Gas & Urinalysis)

1.800.800.5973 (Liat Instruments)

1.800.717.2865 (Inventory Solutions)

1.800.428.4674 (CoaguChek, Urisys and Chemstrip Products)

1.800.440.3638 (Healthcare Professional Blood Glucose)

1.833.943.6627 (GenMark) 

1.800.262.4911 (Sequencing/Life Sciences/KAPA Bio, RUO)

1.800.428.5433 option 2 (Cedex Products)

Phone: 1.800.428.5076
Fax: 1.800.722.7222
Fax: 1.317.521.6929
Mail: Roche Diagnostics
9115 Hague Road
PO Box 50457
Indianapolis, IN 46250-0457

Attn: Customer Contracting Center - RFx Team

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Non-U.S. customers: To report a complaint or adverse event, please contact the Roche Local Safety Unit for your country.