Dialog eService

Track and Trace

The Track and Trace eService enables you to track your orders for products via the Roche eServices page online, without the need to call or email Roche Diagnostics directly.

Key benefits include:

  • View the status of your orders along with courier tracking information
  • Ability to download delivery notes and invoices
  • View all past orders regardless of ordering channel
  • Follow your order every step of the way with status updates from "order processing" to "delivery"
  • Access the system anytime, anywhere, at your convenience

Note: If you also need to be able to order Roche products online, you will also need to enroll in the Online Ordering eService.