Track and Trace
The Track and Trace eService enables you to track your orders for products via the Roche eServices page online, without the need to call or email Roche Diagnostics directly.
Key benefits include:
- View the status of your orders along with courier tracking information
- Ability to download delivery notes and invoices
- View all past orders regardless of ordering channel
- Follow your order every step of the way with status updates from "order processing" to "delivery"
- Access the system anytime, anywhere, at your convenience
Note: If you also need to be able to order Roche products online, you will also need to enroll in the Online Ordering eService.
Enrolling in Track and Trace
To enroll in Track and Trace, you will need to set up an account on our navify® Portal. If you already have an account, then go to Step 6.
Much like the apps on a smartphone, each eService on navify® Portal performs a specific function and offers unique benefits to users. This applike functionality makes improving laboratory efficiency more intuitive and manageable. Below are directions to log into navify® Portal or register for a navify® Portal account.
If you need assistance please reach out to [email protected]