Supplier portal

Roche Diagnostics recognizes that suppliers are a vital link to our success. This website will inform you about our supplier expectations, requirements and procedures to conduct business with Roche Diagnostics. By achieving TRUSTED SUPPLY .... ALL THE TIME, we can create a value chain relationship that will provide customer satisfaction, sustainable competitive advantage and long-term mutual benefit.



Roche's expectations are that suppliers submit invoices via email (pdf format) to [email protected] with the subject line of: {Initial Invoice "insert invoice number" "insert supplier name"}.

All submitted invoices must contain the following requirements:

  • Vendor Name
  • Invoice Number
  • PO Number
  • Amount Due
  • Invoice Date
  • Purchasing Company
  • Purchasing Co. (contact)
  • Terms (w/ discount offered)
  • Item Description
  • Quantity/Price Info


For purchase orders submitted through Ariba Network: Please submit your invoice on the Ariba Network Supplier portal by opening the related Purchase Order and click on the Create Invoice --> Standard Invoice buttons. (In case of Credit Notes please click on Create Invoice --> Line-Item Credit Memo)


Invoices will be paid according to contractual terms, including pre-existing Purchase Orders (PO). Invoices against a Roche Purchase Order must meet the following requirements:

  • Purchase Order number must be on the invoice.
  • Purchase Order number must match a valid Roche Purchase Order number.
  • Supplier must only bill for shipped goods/services as directed on the Purchase Order.

In certain instances, a PO is not required. If you do not have a PO with Roche, please ensure that the Purchasing Co. (contact) is included on the invoice.

Proper invoice submission is important to ensure that your invoices are processed timely and accurately. Incomplete or missing information may result in delay of payment or cause rejection of invoice.


Any inquiries regarding an invoice or payment must be submitted to the following:

  • Email: [email protected]
    Phone: 1-877-906-8979
    Support Hours: Monday–Thursday, 8 am EST–6 pm EST; Friday, 8 am–4 pm EST

Performance Guidelines

Performance Guidelines

Roche Diagnostics highly values the relationships we have with our many supply partners. The ultimate success of Roche Diagnostics, our customers, and our suppliers is directly related to creating an optimized supply-chain relationship, wherein the flow of goods is timely and of superior quality. As part of our ongoing commitment to excellence in all aspects of our business, we regularly measure, review and improve the supplier performance via the Roche Diagnostics Supplier Scorecard process. This closed loop system allows for continuous improvement in performance by targeting key performance metrics, establishing clear performance targets, measurement/feedback of actual performance to target, and finally, analysis and action to close any performance gaps.

Scorecard performance is also a key consideration in awarding future business, and in making supply base consolidation decisions. The expected performance level (level 4) for each metric is shown on the Roche Diagnostics Supplier Scorecard Example (PDF: 66 KB). The purpose of the Supplier Scorecard is to define the measures of performance used to evaluate the supplier base. These measures apply to all suppliers who provide direct material for Roche Diagnostics. They are an important part of overall supplier management and prioritization of activities towards improving quality to our customers. On time performance, Quality reliability, and Quality issues are used in the overall assessment of the supplier's performance.

If supplier related quality issues arise, Roche Diagnostics drives analysis and correction of the problem via our Supplier Corrective Action Request process. A Supplier Corrective Action Request can be issued based on three possible circumstances:

  1. In response to a supplier audit where the audit rating of either "Approved-Needs Improvement" or "Not Approved" is identified and a formal corrective action is warranted.
  2. In response to significant event(s) that have a broad impact and require immediate attention. Example: Failure to comply with stated specifications or a manufacturing failure due to nonconforming raw material. In addition, field failure data or other types of defect analysis may identify latent defects and warrant a formal corrective action.
  3. In response to supplier performance metrics or other data that shows performance trends.

This Supplier Corrective Action process is initiated by the Roche Diagnostics Supplier Development Engineer (SDE). The SDE will forward the Supplier Corrective Action Request form (DOC: 75 KB) describing the issue, to the supplier Quality representative. RDC's expectation is that a thorough root cause analysis, corrective action plan, and validation plan be developed for each issue. The required supplier response time is less than 15 days for routine issues.

Shipping & Receiving

Shipping & Receiving

Roche Diagnostics Corporation's policy is to accept only goods and services that have authorization (Purchase Order or Procurement Credit Card Number) before starting services and/or shipment and receipt of goods. The Purchase Order number should always be referenced on packing slips and all invoices. If a Roche Diagnostics' Procurement Credit Card was used, the words, "Credit Card" and the Roche Diagnostics' employee's first initial and last name should always be referenced on the packing slip. If you do not have authorization from a Roche Diagnostics' representative, we may choose (i) not to accept and return the goods, freight paid by you or (ii) not to accept services and reject any invoices.

For those products shipped from our suppliers to the Roche Diagnostics Global Distribution Centers located in Indianapolis Indiana and Mannheim Germany, the following Supplier Shipping Requirements document must be followed.  This document describes the packaging, labelling, palletization and shipping requirements to ensure receipt of quality product, minimize damage, and efficiency of handling.   If you have questions regarding these requirements, please contact your procurement representative.

Roche Diagnostics' Standard Freight terms are DAP (preferred) or FCA/FOB Ship Point - Freight Collect, 3rd party billing unless otherwise agreed to in a contract.  Only Logistics and Procurement departments are authorized to change freight terms. 

Transportation and Routing Guidelines for deliveries can be found for the following sites:


If you have questions concerning the Routing Instructions and matrix, general transportation topics, or service related problems with our carriers, refer to the guideline for contact information on the Traffic Department for that respective site. 

Supplier Diversity

Supplier Diversity

As a regular and ongoing part of our business practice and sourcing strategy, Roche Diagnostics is committed to the principle and practice of partnering with United States Small businesses. This includes businesses classified as Small and those that are owned and operated by disadvantage, service-disabled veterans, veterans, minorities, women or those located in a historically underutilized business zone (HUBZone). Partnerships with such organizations are an integral part of our supply base. Supplier Diversity adds to our competitive strengths and creates our unique culture as a business enterprise.

Roche Diagnostics uses the United States Federal Government definitions for Small, Small Disadvantaged, Women-owned, HUBZone, Service-disabled Veteran, and Veteran owned small businesses as established by the North American Industry Classification System - NAICS codes). Once you know your NAICS code, the Table of Size Standards is located on the Small Business Administration's (SBA) website. If you cannot determine your NAICS code, please contact your local SBA office.

Please click here for a copy of Roche Diagnostics' certification requirements for Small, Small Disadvantaged, Minority-owned, Woman-owned, HUBZone, Veteran-owned, and Service Disabled Veteran-owned businesses.

We use the System for Award Management (SAM) U.S. Government and the Small Business Administration's Dynamic Small Business Search databases as search tools. We may not have a current requirement for your capabilities and we may not know when such a requirement will occur. However, once a need has been identified, a Roche Diagnostics employee will contact you with bid information.

Roche Diagnostics strives to improve our procurement activities with all Small businesses. Our commitment is demonstrated by attending various match-making events and other Small business networking and training forums to educate and expand our purchases with Small businesses.

In 2015, over 40% of our U.S. based spend was with Small businesses and over 10% was spent with the various categories within Small businesses. Our 2016 and beyond Goals are to increase our spend and opportunities with all Small businesses.

Please feel free to register your company at our supplier portal located at

Roche Terms and Conditions

Roche Terms and Conditions

Please find below the Roche supplemental documents to the Roche Master Product Agreement.

Purchase Order Terms and Conditions (as of 2016)