Roche Support Network
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Roche Earns 2026 IMV ServiceTrak Awards
Recognized for excellence in Core Lab Customer Satisfaction, System Performance and Service Performance
Roche is the proud recipient of nine IMV ServiceTrakTM awards, presented during the 2026 Association of Diagnostics and Laboratory Medicine (ADLM) annual industry conference. These prestigious awards celebrate industry excellence by recognizing the top clinical laboratory manufacturers. This is the first year Roche has secured the top spot in all nine categories.
"We are honored to secure the top spot in all nine IMV ServiceTrak categories. This recognition is particularly meaningful as it comes directly from our customers, validating the daily dedication of our Roche Support Network team. We promise to remain steadfast in our commitment as service partners, to deliver the personalized, high-quality service that ensures our customers can provide the diagnostic answers patients need, when and where they need them."
Zack Fallowfield, Vice President of Roche Support Network
For the third consecutive year, Roche earned the No. 1 spot in all six Clinical Chemistry and Integrated Workstation Systems categories, including Customer Satisfaction, System Performance and Service Performance. New for 2026, Roche earned the No. 1 award status in the System Performance and Service Performance categories for Immunoassay Systems, in addition to achieving the No. 1 spot in the Customer Satisfaction category for Immunoassay Systems for the second year in a row.
About IMV ServiceTrak™
Each year, IMV produces a series of proprietary ServiceTrak™ reports derived from research conducted directly with clinical lab professionals across the United States.
The ServiceTrak™ Program represents an independent analysis of service trends in multiple laboratory diagnostic modalities and includes manufacturer ratings for 38 attributes to determine what drives probability of repurchase and customer satisfaction.
As part of the ServiceTrak™ Program, awards are given to the top provider in each modality across three categories: Best of Customer Satisfaction, Best of System Performance, and Best of Service.
Based on interviews from nearly 2,000 clinical testing locations and over 4,000 instruments, ServiceTrak™ has been the industry benchmark for over 25 years.
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