Contact us and support

Support

To report product issues and adverse events, and for technical support, please call us using the Technical Contact numbers provided below.

Technical contacts/complaint reporting (U.S. only)

Phone:

1.866.987.6243 (COVID-19 General Information)

1.800.428.2336 (Clinical Chemistry)

1.800.526.1247 (Molecular Diagnostics)

1.800.227.2155 (Tissue Diagnostics - Option 1)

1.800.526.2272 (IT Products)

1.800.526.2272 (Small Instruments - Blood Gas & Urinalysis)

1.800.800.5973 (Liat Instruments)

1.800.717.2865 (Inventory Solutions)

1-800-858-8072 (Diabetes Care Patient Line: US_BGM queue)

1.800.428.4674 (CoaguChek - Healthcare Professionals and Patient Testers, Urisys and Chemstrip Products)

1.800.440.3638 (Healthcare Professional Blood Glucose)

1.833.943.6627 (GenMark)

1.800.262.4911 (Sequencing/Life Sciences/KAPA Bio, RUO)

1.800.428.5433 option 2 (Cedex Products)

Orders

For information on existing orders or to place orders, call Order Fulfillment at 800-428-5076, or use our online tool for order tracking, Track-and-Trace.

Track-and-Trace

Documentation

Get the latest up-to-date documentation for our products in eLabDoc. No login is required for Method Sheets, Safety Data Sheets and Certificates of Analysis.

eLabDoc

General addresses and phone numbers

General contacts

Phone:	1.800.428.5074 (Main Switchboard)
Fax:	1.800.722.7222
Mail:	Roche Diagnostics 9115 Hague Road PO Box 50457 Indianapolis, IN 46250-0457
Subscriptions: Sign up to receive email

Order placement and inquiries

Phone:	1.800.428.5076
Fax:	1.800.722.7222

Request for proposals (U.S. only)

Fax:	1.317.521.6929
Mail:	Roche Diagnostics 9115 Hague Road PO Box 50457 Indianapolis, IN 46250-0457 Attn: Customer Contracting Center - RFx Team

Contact change form

We've created this hard copy mailing Contact Change Form to make it easy for you to help us keep your contact information accurate. This form is to add/update/remove contacts to receive hard copy mailings only of customer communications.

Download PDF Form

Download DOC Form

Complaint reporting (non-U.S. only)

Non-U.S. customers: To report a complaint or adverse event, please contact the Roche Local Safety Unit for your country.

Sequencing support

eCommerce Support
[email protected]
Account Support
account deactivation, orders, or Certificates of Analysis
[email protected]
Technical Support
[email protected]
General Inquiries
[email protected]

United States customers only. For outside the US visit, please submit your request via the global contact page.

Contact us

Do you have any questions about Roche products and services? We’re here to help. Fill out the form to have a Roche representative contact you.

This form is provided as a contact service and does not replace the advice of a physician. Roche cannot respond to questions about general medical information or questions regarding your personal medical condition.

Please do not use this form to report complaints or adverse events, or to ask any questions regarding medical products. To report complaints or adverse events, see the information on this page.

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