VENTANA CareGiver remote support​

Innovative Automated Remote Support Solution for Anatomic Pathology Labs

 

Because we understand the critical nature of the work you do for patients, Roche offers CareGiver remote support — an innovative automated support solution for anatomic pathology labs. Through secure Internet connection, the CareGiver system provides continuous monitoring and remote service of VENTANA instruments,* helping maximize performance to keep your lab running smoothly.

 

* CareGiver remote support is currently available on the VENTANA HE 600 system, VENTANA BenchMark ULTRA IHC/ISH system and VENTANA BenchMark Special Stains platform.

To connect your Roche Tissue Diagnostics systems to CareGiver remote support, please contact your local sales or support representative or local customer support center.
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Systems supported

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VENTANA HE 600 system
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VENTANA SYMPHONY H&E stainer
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BenchMark ULTRA, XT and GX IHC/ISH stainers
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VENTANA DISCOVERY ULTRA and XT
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BenchMark Special Stains platform
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VENTANA VANTAGE workflow solution
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VENTANA Connect middleware solution
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VENTANA Virtuoso software
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VENTANA DP 200 slide scanner
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VENTANA iScan Coreo slide scanner

This is how peak efficiency looks

  • Decrease the average notification time of a failure event
  • Increase lab efficiency and technician productivity by addressing many issues before they become truly problematic
  • Reduce the average service time because Field Service Engineers arrive more prepared for on-site service thanks to remote troubleshooting and diagnostic capabilities — further minimizing disruption to customers
  • Reduce instrument downtime, leading to improved key performance indicators in customer labs

 

Product characteristics

  • Real-time remote monitoring
  • Remote troubleshooting and training
  • Over-the-shoulder help from the Roche Customer Support Center
  • System software upgrades over a secure internet connection
  • Proactive customer contact to maintain optimum hardware and software performance in the lab